How to order a Trionic rollator?

Safe and simple shopping

1. How to make an order?

You can order your desired products online, over the phone or by sending an e-mail:

• Shop online in our webshop. Choose your desired products under the main category 'SHOP & PRICES', then go to the 'CART' to proceed and complete your purchase.
• Call our English-speaking customer service and place your order over the phone: 818-480-1907.
• Send us your order via e-mail to: info@trionic.us. Please include your delivery address, your phone number, your preferred payment option and what you would like to order.

2. If I have questions, how do I get help?

Please call our English-speaking customer service: 818-480-1907

Or send us your questions and inquiries via e-mail to: info@trionic.us 

3. How much is the shipping?

All Veloped- and Walker models, and all orders exceeding 300 USD, include free shipping within the lower 48 states. 

For orders < 300 USD the shipping cost is indicated before you confirm your order.

4. How can I pay?

You can choose between the following payment options:

• PayPal
• Manual payment/Bank transfer 

5. How is my Veloped/Walker shipped?

Your Veloped/Walker is shipped through the service of FedEx.

The free shipping of your Veloped/Walker includes the home delivery at your door. When the Veloped/Walker has been shipped you'll receive a shipping notice from FedEx, so that you can track the shipment.

The shipment usually takes 3–4 workdays, depending on your delivery address.

6. What happens if I'm not satisfied with Veloped or Walker?

You can return your Veloped/Walker within 14 days of receiving it.

If you are not happy with the Veloped or Walker, please contact us within 14 days after you received it to return it.

You are responsible for arranging and paying for the return shipment, unless you did not receive what you ordered or the delivered product is damaged or defective. A 10% restocking fee is deducted from the refund.

The full conditions are described in our return policy.