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How do I recover my password if my email isn’t in the system?

If your email isn’t found in our system, it may be because you haven’t created an account yet, or you may have used a different email when placing a previous order.

You can easily create a new account to:

  • Access your past orders

  • Manage your settings, addresses, and contact information

  • Participate in Trionic Rewards

If you believe you already had an account with a different email, please contact our support team at [[email protected]] so we can help locate it.

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Orders and deliveries

Returns and Complaints

Purchase and Payments

Rehabilitation and support

Product Care & Service Instructions

Membership & Rewards

Products and Information

Troubleshooting

My Account & History

Product Reviews    

  • The Veloped was delivered quickly……

    The Veloped was delivered quickly. I am very satisfied with the technology and equipment. It can be used very well in the intended areas in the city and its surroundings and offers the hoped-for relief and help. I am very satisfied with that. I arous…

  • Veloped Sport…

    Very pleased with the Veloped Sport; it copes brilliantly with the rough paths and the autumn leaves in the local park.

    David, Kent, UK…

  • Excellent piece of kit…

    I bought the Walker to compliment the Veloped I already own. I use the veloped for fishing and shooting and "rough" walking. The Walker on the other hand I'm using on tarmac and designated walk ways. I find the Walker very stable and with 14" whee…

  • It is easy to use and fun.…

    I am simply thrilled with the kind person who assisted me and the Veloped, which is brilliant. My dog is happy that we can also go downhill from paved roads again. I’m going to talk about it a lot because finally there is a help that looks great and …

  • My Trionic has changed my life!…

    My Trionic has changed my life.

    I love the outdoors, and a recent holiday to Dorset meant that i could walk places with my partner that I've not been able to access in years, because of my arthritis, and other walkers were not up to the job. The …

  • Great product. Does everything it says it does on the website.…

    Great product. Does everything it says it does on the website. Has helped me walk further and faster. As an avid dog walker it is especially good over fields. Would recommend it to anyone who likes to get out and walk in the countryside,…

  • Technic of folding and holding…

    I have to go through three tight doors to come into my apartment. To keep the Veloped folded, I am holding it together with a small bungee cord. Is there a better idea?

    At the locker, the small cover is sadly not holding and slides always to the s…

  • Great customer service, great product…

    From customer service to delivery this company is 'fantastic'
    The walker has made such a massive difference to my mums mobility.
    She is walking upright and no longer complains of pain in her back and knees.
    She is much more confident and is managi…

  • Like winning the lottery!…

    Due to my illness, COPD, knee joint operations and balance problems caused by spinal surgery, I could only walk in a limited way in our large garden, which has no paved paths. I absolutely could not cope with a normal walker. Therefore, this model wa…

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