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How do I recover my password if my email isn’t in the system?

If your email isn’t found in our system, it may be because you haven’t created an account yet, or you may have used a different email when placing a previous order.

You can easily create a new account to:

  • Access your past orders

  • Manage your settings, addresses, and contact information

  • Participate in Trionic Rewards

If you believe you already had an account with a different email, please contact our support team at [[email protected]] so we can help locate it.

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Orders and deliveries

Returns and Complaints

Purchase and Payments

Rehabilitation and support

Product Care & Service Instructions

Membership & Rewards

Products and Information

Troubleshooting

My Account & History

Product Reviews    

  • Perfect addition…

    Now my precious Veloped is kept snug neat and secure.

    Trionic You really have changed my life.
    Thank you…

    Veloped Transport Bag
    by Pamela Martland
  • Mrs V Potts…

    I purchased this for my husband, but he will not use it, don't know why as he hardly walks anywhere as he is not very steady on his feet. Having said that I keep thinking I will make use of it myself. At the moment I have only moved it a short way, b…

  • My brake pads came very quickly…

    I had asked my handyman, Derek, to deal with the pads for me.

    He did a good job, and I was thankful for it. I’m not able to walk for miles while taking my dog for a walk (maybe one mile) but, because I have my Veloped, it makes life a great deal e…

  • Thank you…

    I am now out walking with my neighbour on the quiet local road.…

  • I walked again thanks to Trionic……

    I walked again, thanks to Trionic marvels...…

    Rollator Walker 9er black/black/gray
    by Martín Alejandro Carmona Selva
  • I'm free again...…

    For a long time, I have not been able to take part in the hikes through our city forest with my beloved Nordic Walking group. I am too insecure even with 2 sticks (artificial knee joint, severe osteoarthritis on the other knee, polyneuropathy! - I am…

    Veloped Trek 14er M green/black/orange
    by Gisela Kühn bei Lance
  • Mrs Lorraine Bone…

    The Veloped has been everything I hoped for. At only 59 I was keen to have something that looked modern and trendy whilst still providing me with the support I need when walking. I have used it for short trips to the shop and also on a riverside walk…

  • Simply the best ……

    Supper fast delivery customer service supper fast email service came well packaged

    Comfortable ride easy over rough terrain works really well yes it’s a lot of money however it’s built to last and it will last as the quality is out of this world

  • Super article…

    We are absolutely satisfied.
    The rollator is really exclusive.
    You don't feel as if you are using a "walking aid". We are often asked how great it looks, not as "rickety" as all the others you get.
    And it is nice and light.
    We are happy to recom…

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