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What do I do if the shipment is visibly damaged upon delivery?

Ask the driver to note the damage on the waybill/PDA before you sign for delivery, as otherwise you will be accepting the goods in their current condition.

If you do not wish to accept the shipment due to the damage, you have the right to refuse delivery before you sign for the shipment.

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Orders and deliveries

Returns and Complaints

Purchase and Payments

Rehabilitation and support

Product Care & Service Instructions

Membership & Rewards

Products and Information

Troubleshooting

My Account & History

Product Reviews    

  • 16 16

    Easier, more daily fun…

    They have really thought of the user! Everything is well thought out and with my Veloped, I dare to get out socially and not opt out of some activities. Safer, happier, which also means I need less help from people around me! Highly recommended!…

    Trustpilot
    Veloped Sport 12er M navy/red/white
    by Susanne Post Edung
  • 0 0

    Excellent product…

    Excellent product. Just what I needed for garden work, after AK amputation.…

    Rollator Walker 12er M/L black/black/gray
    by Bery Engebretsen
  • 7 8

    A real all terrain walker…

    I have finally found the perfect wheeled walker! The Trionic Veloped Tour 14er M. It is adjustable to be tall enough for me, which make a nice change, I am 6 foot and in the past walkers have felt too low, what totally blew me away was being able to …

    Read the Full Review 
    Trustpilot
    Veloped Tour 14er M black/reflex/red
    by Miss Tilston-Brookes
  • 4 7

    Freedom…

    I am grateful for the mobility and freedom from falling that trionic provides…

    Veloped Trek 12er M green/black/orange
    by Anna Brait
  • 8 18

    The best rollator on the market…

    The best rollator on the market, I recognized it while walking, then informed myself and bought a Walker 14er. Never again another rollator, simply unique!…

    Trustpilot
    Rollator Walker 14er M/L green/black/red
    by Andreas Brandes
  • 8 8

    Rain Cover…

    Good value rain cover that fits nicely. Compact cover that folds away inside the zip compartment of the Trionic Trek.…

    Veloped Rain Cover
    by John Chadwick
  • 3 0

    I have just taken delivery of the Walker & Veloped…

    Amazing machines, both of them, and I have no doubt whatsoever that they will make a big difference to me.

    The quality of the construction is really excellent, and that was apparent the moment I opened the boxes. Beautifully made, these two machi…

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    Trionic
    Veloped Tour 14er M black/reflex/red
    by Geoffrey
  • 11 13

    Veloped - An Absolute Necessity!…

    In 2011, I was cycling to the bus station to take a bus into Manchester where I worked. I was hit by a car driven by a 74-year-old man who wasn’t looking for a cyclist (I had right of way!) and he struck me as he turned in front of me. My head struck…

    Read the Full Review 
    Trustpilot
    Veloped Tour 12er M black/reflex/red
    by Heather Gray
  • 20 27

    With a big thanks for the new found freedom...walking freely again.…

    In the city, in shops, in the garden, in the forest with the whole family... free to walk and still go out easily. The pleasure of walking in the fresh snow.

    Every week we go to bio coop and there are already a few strangers that asked us where we…

    Read the Full Review 
    Trionic
    Rollator Walker 14er M/L black/black/gray
    by Monique LAPOTRE

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