Hello! How can we help you?

What do I do if the shipment is visibly damaged upon delivery?

Ask the driver to note the damage on the waybill/PDA before you sign for delivery, as otherwise you will be accepting the goods in their current condition.

If you do not wish to accept the shipment due to the damage, you have the right to refuse delivery before you sign for the shipment.

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Orders and deliveries

Returns and Complaints

Purchase and Payments

Rehabilitation and support

Product Care & Service Instructions

Membership & Rewards

Products and Information

Troubleshooting

My Account & History

Product Reviews    

  • An Indoors Walker…

    This is my second Walker 9er. We gifted the first one to a dear friend who was unable to buy her own and after a trial run it was clearly just what she needed to become more mobile. She is in her nineties and would agree with all my comments in thi…

  • Super…

    Super, super, super…

  • Walker 14er Happiness…

    I bought the Walker 14er for my husband (who didn’t think his mobility was bad enough to warrant a walking aid. However, I thought differently.) After using it for less than five minutes he absolutely loved it and it’s changed his mobility completely…

  • Amazing !!!…

    This thing is everything you advertise it to be. I haven’t had a stroll in the woods in over four years, my favorite place. This thing has done more for my depression and peace of mind than it has done for increased mobility. It is so sturdy it gives…

  • Trionic for security and fun times.…

    We bought both the 12” & 9” Walkers, for walks outside and another for visits to doctors' offices, restaurants, etc. Both are great with exceptional stability. You do not need two, but it is a luxury to have them. One for walks outside on all surface…

  • Game changer - simple as that…

    I’m a 56 year old, C5 incomplete with balance and endurance challenges. My wife and I live out in the country and honestly my ability to help her with the daily chores of country life since my trauma in July of 2020 has been almost nonexistent.

  • The people at Veloped have been patient…

    The people at Veloped have been patient, kind and thorough throughout the process of deciding which one to buy and then starting to use it. I cannot rate them highly enough! And the machine is excellent. No adverse comments at all; just what I wanted…

  • Veloped Sport 14er M…

    I do enjoy my Trionic Veloped. However, I think the seat depth could be improved by making the rear verticals slightly further back (which would probably involve major costs!). Also, I do not find the front wheel combination very helpful and have con…

  • Ergon GP1 Biokork…

    The grips are super, they offer a great grip and are very comfortable to hold.…

Subscribe to our newsletter!

"> ?>