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How do I recover my password if my email isn’t in the system?

If your email isn’t found in our system, it may be because you haven’t created an account yet, or you may have used a different email when placing a previous order.

You can easily create a new account to:

  • Access your past orders

  • Manage your settings, addresses, and contact information

  • Participate in Trionic Rewards

If you believe you already had an account with a different email, please contact our support team at [[email protected]] so we can help locate it.

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Orders and deliveries

Returns and Complaints

Purchase and Payments

Rehabilitation and support

Product Care & Service Instructions

Membership & Rewards

Products and Information

Troubleshooting

My Account & History

Product Reviews    

  • Easier, more daily fun…

    They have really thought of the user! Everything is well thought out and with my Veloped, I dare to get out socially and not opt out of some activities. Safer, happier, which also means I need less help from people around me! Highly recommended!…

  • Excellent product…

    Excellent product. Just what I needed for garden work, after AK amputation.…

  • A real all terrain walker…

    I have finally found the perfect wheeled walker! The Trionic Veloped Tour 14er M. It is adjustable to be tall enough for me, which make a nice change, I am 6 foot and in the past walkers have felt too low, what totally blew me away was being able to …

    Veloped Tour 14er M black/reflex/red
    by Miss Tilston-Brookes
  • Freedom…

    I am grateful for the mobility and freedom from falling that trionic provides…

  • The best rollator on the market…

    The best rollator on the market, I recognized it while walking, then informed myself and bought a Walker 14er. Never again another rollator, simply unique!…

  • Rain Cover…

    Good value rain cover that fits nicely. Compact cover that folds away inside the zip compartment of the Trionic Trek.…

    Veloped Rain Cover
    by John Chadwick
  • I have just taken delivery of the Walker & Veloped…

    Amazing machines, both of them, and I have no doubt whatsoever that they will make a big difference to me.

    The quality of the construction is really excellent, and that was apparent the moment I opened the boxes. Beautifully made, these two machi…

  • Veloped - An Absolute Necessity!…

    In 2011, I was cycling to the bus station to take a bus into Manchester where I worked. I was hit by a car driven by a 74-year-old man who wasn’t looking for a cyclist (I had right of way!) and he struck me as he turned in front of me. My head struck…

  • With a big thanks for the new found freedom...walking freely again.…

    In the city, in shops, in the garden, in the forest with the whole family... free to walk and still go out easily. The pleasure of walking in the fresh snow.

    Every week we go to bio coop and there are already a few strangers that asked us where we…

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