How do I order?

Safe and simple shopping

1. How do I place an order?

You can order your desired products online, over the phone or by sending an e-mail:

  • Shop online in our webshop. Choose your desired products under the main category 'SHOP & PRICES', then go to the 'CART' to proceed and complete your purchase.
  • Call our English-speaking customer service and place your order over the phone: +46-8-522 100 50
  • Send us your order via e-mail to: [email protected]. Please include your delivery address, your phone number, your preferred payment option and what you would like to order.

2. If I have questions, how do I get help?

Please call our English-speaking customer service: +46-8-522 100 50

Or send us your questions and inquiries via e-mail to: [email protected] 

3. How much is the shipping?

All Veloped- and Walker models, and all orders exceeding €200, include free shipping within the EU. 

For orders less than €200, the shipping cost is indicated before you confirm your order.

4. How can I pay?

You can choose between the following payment options:

  • Card payment – Visa/Mastercard
  • PayPal
  • Manual payment/Bank transfer 

5. How is my Veloped/Walker shipped?

Your Veloped/Walker is shipped through the service of UPS.

The free shipping of your Veloped/Walker includes home delivery at your door. When the Veloped/Walker has been shipped you'll receive a shipping notice from UPS, so that you can track the shipment.

The shipment usually takes 3–4 work days, all depending on your delivery address.

6. What happens if I'm not satisfied with the Veloped or Walker?

Your purchase of a Veloped/Walker includes a 14-day return policy, provided that you live in a country within the European Union.

If you are not happy with the Veloped or Walker and want to return the rollator, please contact us within 14 days after it was shipped.

Trionic Sverige AB bears the cost of the return shipment of the Veloped/Walker, provided that it is returned in the same condition as it was delivered, and in its original packaging. The Veloped/Walker is collected from your home address by UPS.

For countries outside of the European Union, we cannot offer you any return option unless the delivered Veloped/Walker is defective or if you haven't received the correct model that you have ordered.

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Products and services

Rehabilitation and support

Orders and deliveries

Purchase and Payments

Returns and Complaints

Troubleshooting

Membership & Rewards

My Account & History

Product Reviews    

  • 100% Excellent!!!

    The product is super – administration, packing and delivery were excellent. Have had many admirers on my walks.…

  • The Veloped is a life changer…

    I have been meaning to contact you to let you know what a life changer my Trionic Veloped has been. It has enabled me to go onto areas such as the beach where I live without risk of falling. Has given me independence and confidence. This is a photo o…

  • Trionic Walker, a great device!!!…

    Just a great device, the 'Trionic Walker', which I ordered the end of June 2015 in Uppsala. Two days later, the Walker was already there. Due to a herniated disc which I had suffered in a fall from a bicycle, walking was always more difficult because…

  • Rain Cover…

    Good value rain cover that fits nicely. Compact cover that folds away inside the zip compartment of the Trionic Trek.…

    Veloped Rain Cover
    by John Chadwick
  • A joy to use…

    I bought a walker last year (Not Trionic) in the hope that I could restore some of the strength in my legs. It could not cope with Birmingham pavements! Four small wheels do not cope with tree roots, potholes and significant camber. Then I found Trio…

  • Great help…

    Since I have not used any other rollators, I cannot provide a comparative description. My walker meets all my expectations and makes me feel safe. The big wheels have so far mastered every path without any problems. My Walker accomplishes fully all t…

  • security…

    Bought in 2021, it's the ideal companion for my safe travels, given my illness which is weakening me day by day. Looking back, I don't regret my purchase.…

  • I am very satisfied…

    I am very satisfied; the rollator is exactly how it should be. Perfect to handle.…

  • "No more sitting around watching life go by"

    Wow my Dad has recently bought a Trionic Veloped All Terrain Walker Rollator, no more sitting around watching the family having fun,he's joining in on the walks, shopping trips,and even started having holidays again,(that makes Mum happy!!),they've b…

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