How do I order?

Safe and simple shopping

1. How do I place an order?

You can order your desired products online, over the phone or by sending an e-mail:

  • Shop online in our webshop. Choose your desired products under the main category 'SHOP & PRICES', then go to the 'CART' to proceed and complete your purchase.
  • Call our English-speaking customer service and place your order over the phone: +46-8-522 100 50
  • Send us your order via e-mail to: [email protected]. Please include your delivery address, your phone number, your preferred payment option and what you would like to order.

2. If I have questions, how do I get help?

Please call our English-speaking customer service: +46-8-522 100 50

Or send us your questions and inquiries via e-mail to: [email protected] 

3. How much is the shipping?

All Veloped- and Walker models, and all orders exceeding €200, include free shipping within the EU. 

For orders less than €200, the shipping cost is indicated before you confirm your order.

4. How can I pay?

You can choose between the following payment options:

  • Card payment – Visa/Mastercard
  • PayPal
  • Manual payment/Bank transfer 

5. How is my Veloped/Walker shipped?

Your Veloped/Walker is shipped through the service of UPS.

The free shipping of your Veloped/Walker includes home delivery at your door. When the Veloped/Walker has been shipped you'll receive a shipping notice from UPS, so that you can track the shipment.

The shipment usually takes 3–4 work days, all depending on your delivery address.

6. What happens if I'm not satisfied with the Veloped or Walker?

Your purchase of a Veloped/Walker includes a 14-day return policy, provided that you live in a country within the European Union.

If you are not happy with the Veloped or Walker and want to return the rollator, please contact us within 14 days after it was shipped.

Trionic Sverige AB bears the cost of the return shipment of the Veloped/Walker, provided that it is returned in the same condition as it was delivered, and in its original packaging. The Veloped/Walker is collected from your home address by UPS.

For countries outside of the European Union, we cannot offer you any return option unless the delivered Veloped/Walker is defective or if you haven't received the correct model that you have ordered.

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Products and services

Rehabilitation and support

Orders and deliveries

Purchase and Payments

Returns and Complaints

Troubleshooting

Membership & Rewards

My Account & History

Product Reviews    

  • Really helps me to get about outdoors.…

    The only drawback is it is difficult for me to lock the seat in position. My husband has to do it for me. Without him, I would have to always have it set up and not folded.…

  • Erika…

    It is a great companion that I was allowed to test for 14 days. I can only recommend it to everyone; you can overcome all obstacles with it. I am vision-impaired and because of that I move very uncertainly when outside, but thanks to my faithful comp…

  • Love the walker, thank you…

    Thank you so very much. The Veloped walker arrived for my son yesterday. The whole experience of ordering, receiving and using this walker has been excellent. The advice we got before ordering was so important and I am grateful to Stefan for his help…

  • 100% Excellent!!!

    The product is super – administration, packing and delivery were excellent. Have had many admirers on my walks.…

  • I love my Veloped because I go out a lot with my dogs…

    I love my veloped because I go out a lot with my dogs, they can sit in it, the two are older and sometimes they don't want to walk anymore, then they can sit in it, I attached a basket with tension straps to the seat, the second dog can sit in it and…

  • Very satisfied…

    Very satisfied, more than satisfied. Satisfied with the product and very satisfied with the treatment from the seller. Delivery was fast and good.
    Summing up is VERY VERY SATISFIED CUSTOMER…

  • Fantastic…

    I am very pleased with this product. Walking on uneven surfaces is much easier.…

  • No problems at the beach…

    Hi, I'm Tom (37) from Veenendaal (the Netherlands).

    I have always been fit and healthy until 2 years ago. An accident at work put an end to that. I am now in an inexplicable pain that can’t be explained. After using some granny rollators, I found …

  • A truly excellent purchase…

    This machine re-writes what it means to be a "Walker". It far exceeds our expectations regarding ease of use and suitability as an outdoor walker.

    The unit is enabling my spouse, who has PD, to walk faster and straighter.

    It is only used ou…

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