How do I order?

Safe and simple shopping

1. How do I place an order?

You can order your desired products online, over the phone or by sending an e-mail:

  • Shop online in our webshop. Choose your desired products under the main category 'SHOP & PRICES', then go to the 'CART' to proceed and complete your purchase.
  • Call our English-speaking customer service and place your order over the phone: +46-8-522 100 50
  • Send us your order via e-mail to: [email protected]. Please include your delivery address, your phone number, your preferred payment option and what you would like to order.

2. If I have questions, how do I get help?

Please call our English-speaking customer service: +46-8-522 100 50

Or send us your questions and inquiries via e-mail to: [email protected] 

3. How much is the shipping?

All Veloped- and Walker models, and all orders exceeding €200, include free shipping within the EU. 

For orders less than €200, the shipping cost is indicated before you confirm your order.

4. How can I pay?

You can choose between the following payment options:

  • Card payment – Visa/Mastercard
  • PayPal
  • Manual payment/Bank transfer 

5. How is my Veloped/Walker shipped?

Your Veloped/Walker is shipped through the service of UPS.

The free shipping of your Veloped/Walker includes home delivery at your door. When the Veloped/Walker has been shipped you'll receive a shipping notice from UPS, so that you can track the shipment.

The shipment usually takes 3–4 work days, all depending on your delivery address.

6. What happens if I'm not satisfied with the Veloped or Walker?

Your purchase of a Veloped/Walker includes a 14-day return policy, provided that you live in a country within the European Union.

If you are not happy with the Veloped or Walker and want to return the rollator, please contact us within 14 days after it was shipped.

Trionic Sverige AB bears the cost of the return shipment of the Veloped/Walker, provided that it is returned in the same condition as it was delivered, and in its original packaging. The Veloped/Walker is collected from your home address by UPS.

For countries outside of the European Union, we cannot offer you any return option unless the delivered Veloped/Walker is defective or if you haven't received the correct model that you have ordered.

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Products and services

Rehabilitation and support

Orders and deliveries

Purchase and Payments

Returns and Complaints

Troubleshooting

Membership & Rewards

My Account & History

Product Reviews    

  • Rollator Ease…

    As I already have a Trionic Veloped Tour for use locally and use it regularly when shopping or for photograpy treks, I wanted something new and smaller for travel. The Rollator Walker 14er is perfect for holding camera equipment, traversing outdoor …

  • Excellent…

    Love this, has helped me to walk further than I use to as I can sit, take a rest and walk for a bit further. It has the most comfortable seat. Highly recommend. It is also great for my elderly dog when she gets tired.…

  • The order was delivered fast and correctly, works as described. THANK YO…

    Hi, My Trionic has given me support and good traction even in the snowy climate in Luleå, Norrbotten and in a way that Mr. Counsil never has been able to or was intended to do.
    For me, Trionic is absolutely necessary for my rehabilitation when it co…

  • Love it!…

    I already own a Veloped that I bought second-hand and use daily at our local country park so know how good the quality is and how useful they are. I wanted a smaller walker that would fit in the footwell of the car with the seat flipped up so I can t…

  • Top product…

    Very good customer service
    Delivery within 2 days - really great
    Excellent quality
    Handling as described

    I ordered it for my holiday in the forest. The first few walks took some getting used to, as you first have to get the hang of it.

    Walk…

  • Simply the best ……

    Supper fast delivery customer service supper fast email service came well packaged

    Comfortable ride easy over rough terrain works really well yes it’s a lot of money however it’s built to last and it will last as the quality is out of this world

  • Very satisfied with the Veloped, and very good accommodating service whe…

    There is no better choice!!!…

  • Start with the Best…

    This is the best walker I've owned. It not only has a sleek swedish design,the aluminum frame is light weight, easy to fold up so it can be transported in a car, by bus or train.
    It has the best brakes available--most walkers/rollators use a piec…

  • A new life for my mother!…

    Never before in my life have I been able to give such a beautiful gift. It is not the device, but what the device has made possible for her again...walks in the countryside...she is a new person since she's been travelling with Veloped. It opens up a…

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