How do I recover my password if my email isn’t in the system?

If your email isn’t found in our system, it may be because you haven’t created an account yet, or you may have used a different email when placing a previous order.

You can easily create a new account to:

  • Access your past orders

  • Manage your settings, addresses, and contact information

  • Participate in Trionic Rewards

If you believe you already had an account with a different email, please contact our support team at [[email protected]] so we can help locate it.

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Products and services

Rehabilitation and support

Orders and deliveries

Purchase and Payments

Returns and Complaints

Troubleshooting

Membership & Rewards

My Account & History

Product Reviews    

  • A life changer!…

    An absolute life changer, it’s brilliant!
    The only downside was the strap which we broke the first time out, but that was not the fault of the walker!!!…

  • This is our second Trionic walker…

    This is our second Trionic walker, which is absolutely the finest product ever. Stabil and made of the best fabrics and metal ever.

    Our first model is the walker 12“, which has air tires and is great for walks on uneven roads, pavements and shoppi…

  • A truly excellent purchase…

    This machine re-writes what it means to be a "Walker". It far exceeds our expectations regarding ease of use and suitability as an outdoor walker.

    The unit is enabling my spouse, who has PD, to walk faster and straighter.

    It is only used ou…

  • Veloped Tour 12er M black/reflex/red…

    I use this for walking my dogs every day. I am delighted with it. I wish that I had known about it years ago. I have used a walker for years, but have never had such a good one as this. I walk a lot better with this one. We can have longer walks and …

  • Trionic Walker 14er is great for walking on……

    Trionic Walker 14er is great for walking on rough and unpaved streets. With this, I have increased my speed and distance. I added a bicycle speedometer/odometer to monitor my speed and distance. A great improvement over my 8-inch indoor walker.…

  • My travel walker…

    I bought the Trionic Veloped a few years ago for the outdoor use, specifically to walk my dog over rough terrain. After my dog and I got a bit older (almost 15 and 70 years old), I also bought the Walker 9er to be used indoors and as a 'travel walker…

  • Veloped Tour ;-)…

    I would just like to say what a life changer this Veloped has been for me. Having been diagnosed with spinal cerebellum Ataxia type 6 a few years ago, I now have very little balance.

    I can now walk independently using my Veloped with confidence a…

  • Schwalbe Tubes…

    Arrived in good order.…

    Schwalbe Tube 12 inch
    by Günter Mehl
  • Mappleton…

    The Veloped arrived just in time for our holiday in Mappleton East Yorkshire, allowing me to join Dorothy and Evie on the beach.
    Very pleased with the quality and lightness of the
    eloped and looking forward to many more new adventures.
    Thank you f…

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