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14-Day Return Policy
Return policy & free return shipping*
For any delivery of a Veloped/Walker to countries within the EU and the UK;
Goods not suitable for parcel shipment will be collected from your home address.The cost-free product return policy is valid for all countries belonging to the EU (including the UK).
You are also guaranteed a 14-day return policy for smaller orders of accessories, spare parts, etc., but you are then responsible for the cost of the shipping and the return shipping.
The desire to return the goods, and get the purchase amount refunded, shall be addressed to:
Trionic Sverige AB
Märstagatan 8
75323 Uppsala
Sweden
e-mail:[email protected]
Phone: +46-8-522 100 50
Consequences of a return
In the event of an effective product return either party shall be obliged to return any performance received and compensate the other for any benefits derived (e.g. amenity of use). If you are unable, in whole or in part, to return the goods received, or only able to return the goods in deteriorated condition, you shall be obliged to provide compensation for the loss in value. This shall not apply if the deteriorated condition of the goods is attributable to testing as it might have been performed at a retail shop. You can avoid the obligation to provide compensation for the loss in value by not taking the goods into use as if they were your own, and by refraining from any action which would impair their value.
Deliveries to countries outside of the EU
For any delivery to a country outside of the EU (excluding the UK) Trionic does not offer any return policy, unless the delivered product is defective or if the product delivered does not correspond to the product ordered.