Purchase Terms & Conditions

These purchase terms and conditions apply when you as the consumer (hereafter referred to as "you") order goods from Trionic Canada/Dual FX Ltd on Trionic Canada's website. By purchasing from us, you accept these terms and conditions. In order to complete an order on the Trionic website, you must be at least 18 years of age. Trionic maintains the right to change the purchasing terms and conditions as needed, without informing you beforehand.

Prices

All prices are in Canadian Dollars. Orders may be subject to shipping charges where applicable.


Ordering

You can order online in our webshop or over the phone at:

Toll free 1-855-895-6635

Returns

All orders must be returned within 14 days of purchase. If you are not satisfied with your purchase, you can return it within 14 days after delivery, without having to provide any explanation.
Returned products should be sent to:
Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.  e-mail: [email protected]  - Phone: 1-855-895-6635

The customer is responsible for return shipping costs including incidental shipping damage caused by improper packing. All returns are subject to a 15% restocking fee.

Payment

Customers can choose between the following payment methods:

Credit Card

We accept the following cards: Visa, MasterCard. All transactions are sent via SSL (Secure Sockets Layer), which is an extremely secure and encrypted. No credit card numbers are saved. We use the latest in safety technology when it comes to online credit card payment.

PayPal

Pay quickly and safely by using PayPal. You can choose to fund your payment from your PayPal balance or via a charge card or credit card linked to your PayPal account.

Delivery

We ship our goods with UPS or Canpar. Deliveries usually come within 4-7 work days, counting from the order or purchase date. Make sure to examine the package directly upon receipt for possible damage during transport. All transport damage must be submitted to the shipping company within 24 hours. You will receive a conformation of your report, which you should then send to us, together with the original packaging and a copy of your invoice. Please contact us before you return the product.

Guarantee

The manufacturer Trionic Sverige AB offers a guarantee period for a total of 10 years for all Velopeds and walkers. This warranty is not valid for parts/components worn out by normal wear and tear (for example, but not limited to, tires, tubing, brakes). Our warranty is valid from the purchasing date and only for the original purchaser of the product. Varnish damage is not covered by the warranty. We maintain the right to repair damaged products or to replace them with a new model. The warranty does not cover damage caused by improper or unspecified use, for example, but not limited to, neglect (lack of care and attention), transport, and excessive use along with changing the product and/or its components. Warranty entitlements are limited to the aforementioned person and possible transport costs are not included.

Errors

Trionic Canada/Dual FX Ltd. may make mistakes on the company website. Trionic Canada/Dual FX Ltd maintains the right to change any information, including but not limited to, prices, technical specifications, and product offers, without previous notice. Trionic Canada/Dual FX Ltd reserves the right to stop selling products as well as to change the products offered in its inventory.

Contractors

Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.

Product Reviews    

  • 0 0

    Sad to see the missing brand on the Vendor list in Canada…

    This review is specific to the ordering process as I have not yet received my product. I am absolutely impressed at the wealth of information that was provided in order for me to feel comfortable about choosing the right product for me. I was sadly…

    Read the Full Review 
    Veloped Sport 14er M navy/red/white
    by Ingrid Parsons
  • 18 8

    Back On My Feet Again…

    I have nerve damage in my left leg from a back issue and over two years had regressed to using a cane. My daily walks with my dog consisted of a painful quarter of a mile and I spent more and more of my time sitting. As someone who had been very ph…

    Read the Full Review 
    Trionic
    Veloped Tour 14er M black/reflex/red
    by Nanci Cartwright
  • 13 17

    Happy Customer…

    A little bulky at times but I am a happy customer.…

    Trionic
    Rollator Walker 12er M/L black/black/gray
    by Brian Aungles
  • 9 9

    For any age, this is the Walker to choose.…

    I am delighted with my 12er. Try to use it everyday. I am 88 and In a walking for Health Group. So many other walkers have asked all about it.( Men taking notice of the Soldering, Brakes and Tyres ) Ive done quite a bit of " Off roading" it went well…

    Read the Full Review 
    Trustpilot
    Rollator Walker 12er M/L navy/black/red
    by Beryl Dalton
  • 8 7

    The best piece of mobility equipment bar none.…

    I received my Veloped within a few days of ordering and since then my life has changed for the better. I am now able to walk short distances ANYWHERE. In fields of long grass, in woodlands with prominent roots etc, over cobbles in our town, up and do…

    Read the Full Review 
    Trustpilot
    Veloped Trek 12er M green/black/orange
    by Janet Roberts
  • 8 7

    v…

    I am very pleased with the Veloped Sport; it has helped my walking and my back a lot. It is heavier than I had expected especially pushing it uphill. However, at 90, it has given me a new lease of life.…

    Trionic
    Veloped Sport 12er M navy/red/white
    by Monica Hillman
  • 7 8

    Walker…

    Beautiful walker. It runs very smoothly, and it is fantastic for walking. I can recommend this device any time. I would say that every part is worth its price. The only thing that bothers me is that the cork handles are always sticky to the touch. Wh…

    Read the Full Review 
    Trionic
    Rollator Walker 9er black/black/gray
    by Lutz Grünewald
  • 0 0

    Excellent product…

    Excellent product. Just what I needed for garden work, after AK amputation.…

    Rollator Walker 12er M/L black/black/gray
    by Bery Engebretsen
  • 17 12

    Walker…

    I love my new walker. It is great going over grassy and rocky areas.
    The only issue that I have is when I put it into the back of my Subaru Impreza. It is somewhat hard to put it in and lay it down. Any suggestions?…

    Trionic
    Rollator Walker 12er M/L navy/black/red
    by John Lowe

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