How do I order?

Safe and simple shopping

1. How do I place an order?

You can order your desired products online, over the phone or by sending an e-mail:

  • Shop online in our web shop. Choose your desired products under the main category "SHOP & PRICES", then go to the "CART" in order to proceed and complete your purchase.
  • Call our English-speaking customer service and place your order over the phone: (818) 480-1907
  • Send us your order via e-mail to: [email protected] . Please include your delivery address, your phone number, your preferred payment option and what you wold like to order.

2. If I have questions, how do I get help?

Please call our English-speaking customer service: (818) 480-1907

Or send us your questions and inquiries via e-mail to: [email protected]

3. How much is the shipping?

All Veloped- and Walker models, and all orders exceeding $300, include free shipping within the lower 48 States.  

For orders < $300 the shipping cost is a flat rate $15 to lower 48 states.

4. How can I pay?

You can choose between the following payment options:

  • Card payment – Visa / Mastercard
  • PayPal
  • Manual payment / Bank transfer

5. How is my Veloped / Walker shipped?

Your Veloped/Walker is shipped through the service of FedEx.

The free shipping of your Veloped/Walker includes the home delivery at your door. When the Veloped/Walker has been shipped you'll receive a shipping notice from Trionic USA Inc, so that you can track the shipment.

The shipment usually takes 5-6 work days, all depending on your delivery address.

6. What happens if I'm not satisfied with the Veloped or Walker?

Your purchase of a Veloped/Walker includes a 14-day return policy.

If you are not happy with the Veloped or Walker, please contact us within 14 days after it was received in order to return it.

The customer (you) bears the cost of the return shipment of the Veloped/Walker, provided that it is returned in the same condition as it was delivered, and in its orginal packaging. And a 10% re-stocking fee will apply. Exchanges are considered as a return of one product, where the return policy will apply, and purchase of a new product.  

For countries outside of the United States we cannot offer you any return option, unless the delivered Veloped/Walker is defective or if you haven't received the correct model that you have ordered.

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